Processing time takes 1-3 business days, once it is shipped you will receive a confirmation email with a tracking number.

Unfortunately, we are unable to make any changes or cancellations once an order has been placed. We kindly ask that you double check all your details prior to placing the order.

At this time, we do not accept returns. If your item arrives damaged or defected, please contact us within 7 days of receiving your order at hello@telastudios.co , and we will be happy to help!

We accept all major credit cards (VISA, Mastercard, American Express), Apply Pay, Google Pay, Paypal, and Shop Pay.

To keep your bag looking its best, gently wipe it with a soft cloth, warm water and mild soap. Avoid soaking the fabric or using harsh cleaners. Let it air dry naturally and store it in a cool, dry place.

Orders are processed within 1-3 business days. Once shipped, delivery may take 3-8 business days for U.S & Canada shipments, International shipments may take 8-15 business days.

If your tracking hasn't updated or your order is taking longer than expected, please reach out to us at hello@telastudios.co and we will look into it right away.